HOW IT WORKS
FREQUENTLY ASKED QUESTIONS
Want to find out more about our delivery areas? Curious when you can come pickup your order? The answers to these questions and more are just a scroll away.
Where do you deliver to?
We offer delivery to Edmonton, St. Albert, Sherwood Park, Fort Saskatchewan and Spruce Grove.
How much does delivery cost?
Delivery is free if your total order is above $300. Otherwise, our delivery fee is $15.
How is your product delivered to me?
We use dedicated carriers who keep your order refrigerated during transport. We will do our best to ensure your order will be delivered between 7AM - 5PM.
In order to keep the delivery contact-less, the delivery team will leave your order on your doorstep and you will receive a notification when your order has been delivered.
Do I need to be home to receive the delivery?
Your order will need to be refrigerated, so yes, we ask that you choose your delivery day based on when you will be at home.
Do you offer delivery to apartments and offices?
Yes, we do deliver to apartments and offices. Our delivery team will call you at the phone number on file once we have arrived and you will need to come down to the lobby (or main entrance) to collect your order. To keep the delivery contact-less, once you have arrived at the lobby, we will leave your order outside for you to collect. For this reason, please ensure that you are home on the delivery day and time window that you have selected at checkout.
Can I request a specific time for my order to be delivered?
At this time we are not able to guarantee a more specific time window than 7AM - 5PM.
Are you offering contact-less delivery?
Yes, in fact, that is all we are offering at this time in order to keep our customers and delivery drivers safe.
Can I arrange to have an order delivered to someone?
Yes, please complete the checkout process with the shipping address you wish to have the order delivered to. Please choose a delivery day that you know the recipient will be home and in the phone number section, please include the recipient's phone number so we can alert them once the delivery has been made.
Do you offer pickup?
Yes, we offer free pickup from our location in Edmonton. You will be able to select a 15-minute pickup window at checkout that works with your schedule. Pickup windows will be available between these days and times:
Thursday & Friday:
10:00AM - 6:00PM
8:30AM - 10:00AM
Intercity Packers Meat & Seafood
13506 159 St NW
How do I pick up my order?
At your selected time slot, you may park in one of the two Customer spots in the parking lot beside shipping area of our building. Once parked, please send a text to 855-437-7724 with your order confirmation number, make and model of your vehicle and your name. While we are collecting the contents of your order, please open the trunk of your vehicle. Once our team member has safely placed your products in your vehicle, you will be able to close the door and be on your way to enjoy the delicious contents of your order!
Do I have to bring a cooler when picking up my order?
The products in your order should be put in refrigeration, therefore we highly recommend bringing a cooler when you come to collect your order.
What is the history of Intercity Packers?
Here at Intercity Packers, we believe in good food and good people. The name Intercity Packers may not ring a bell at first, but you have most likely tasted our products at one of your favorite restaurants or grocery stores. Our passion for sourcing and producing the highest quality meat and seafood products has allowed our team to grow to become the preferred meat and seafood supplier to many chefs across Canada since 1963. With the world in a new “normal” and the importance of keeping our communities fed at an all time high, now finally felt like the right time to offer the public access to the best of Canada’s lands and seas. It has been exciting to see our story evolve over time, and we cannot wait to share our passion for caring deeply about our products and where they come from with all you food lovers out there!
What safety procedures the team at your head office following in response to COVID-19?
The people of Intercity Packers are serving our customers and communities with dedication and professionalism as the battle against the COVID-19 pandemic continues in Canada. Our senior leadership, supported by our cross-functional crisis management team, is continuing to take decisive action to ensure we maintain focus and support for our core priorities during the crisis. Those priorities are:
- The health and safety of our people, customers, and communities
- Serving our customers to the very best of our ability under these challenging conditions
- Supporting health officials and government leaders as they work to contain the virus
Among these procedures, our team is temperature screening all employees, delivery drivers and critical visitors before entry into our building.
What safety procedures is your delivery team following in response to COVID-19?
The members of our delivery team are following the procedures outlined below:
- Use of anti-bacterial wipes before and after each use of any shared hand-held devices, pens, cash or checks, or shared check-in computers.
- Use of clean gloves when delivering product and use of hand sanitizer.
- Practice social distancing, maintaining a 6’ distance between individuals when possible.
- No entry into the location of our customers.
Do I have to pay taxes?
You will not be charged any taxes for our products.
What do I do if I don’t receive my order?
If the delivery window has passed and you have not received your order, please just call us at 855-437-7724 or email us at firstname.lastname@example.org, provide your order information, and we’ll make sure your order gets to you as soon as possible.
What do I do if there is a problem with my order?
Please just email us at email@example.com and let us know what the problem is, and we’ll do everything we can to find a solution.
How do I make changes to an order that I’ve already placed?
Please have your order number ready, then give us a call at 855-437-7724 or email us at firstname.lastname@example.org.